Hotlist-Hotlist New Desktop Support Opening in Boston, MA

Hi,

 

Please find our direct client requirement given below, if interested and available kindly send your updated resume

 

Location: Boston, MA

Type: 6+Month

Start: ASAP

Experience: 3 – 5 years

 

• Resolve any incidents that require in depth technical skills and a deeper understanding of the infrastructure and / or environment software.
• Coordinate with offshore team and liaise with the end users for any ticket clarifications
• Perform Root Cause Analysis of problem tickets
• Fix infrastructure and / or environment software bugs/defects
• Provide effort and time estimates for Operational Change Requests and submit it to the Change Control Board
• Implement Operational Change Requests
• Perform Release Management tasks
• Ensure all SOPs are followed while performing support & maintenance tasks

 

 

Thanks & Regards,

Jitendra Kashid

___________________________

Technical Recruiter 

Ztek Consulting Inc. 

HQ-3161,

St Ives Country Club Parkway,

DULUTH, GA - 30097

Phone: 724-941-3466
Email   : jitendra@ztek-inc.com

Visit us : www.ztek-inc.com

 

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