Data Analyst
Location: Salt Lake City, UT
Duration: 6 months+
Key Skills: Experience desired in Sharepoint, SAP, Advanced Excel, Excel VBA, Access, Business Explorer
Job Description:
• Responsible for data analysis and modeling, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process.
• This position requires strategic thinking, strong project leadership skills, multi-tasking capabilities, and the ability to communicate across multiple departments as well heightened analytical and statistical skills
• Actively partners with relevant stakeholders; gathering and reviewing of critical inputs to the overall analysis requests and deliverables
• Specific Global HR reporting and analytics responsibilities:
• Responsible for designing and producing reports for Global HR clients, as contracted
• Provide analysis of key metrics and trends in a timely manner and recommend steps to improve efficiency and effectiveness of Global HR teams, as contracted (e.g. Centers of Expertise, critical HR programs, Leaves of Absence and Separations, etc)
• Specific MyHR reporting and analytics responsibilities:
• Provide analysis of key metrics and trends in a timely manner and recommend steps to improve efficiency and effectiveness of MyHR organization
• Responsible for designing and producing reports needed to operate and improve MyHR Regional centers' operations, including regional capacity planning, forecasting, call volumes, resolution time, escalation frequency, etc
• Specific eBay, Inc. reporting and analytics responsibilities:
• Responsible for designing and producing reports needed to support Business Unit initiatives & needs (e.g. one-time major Reduction in Force exercises)
• Supports the regular production and distribution of key people dashboards and metrics
• Support ad hoc project/analysis requests as needed.
• Partners closely with HRIS & IT
• Actively seeks opportunities to increase personal productivity, service quality and performance for optimal service delivery to clients and stakeholders
• Demonstrates a continuous improvement mindset through innovation, process improvement and enabling technology
• Liaises with existing HRBs, COE's and business analytics teams to understand existing capabilities and reporting needs and to ensure optimal reporting and analytics for clients
Job Requirements:
• Demonstrates the highest degree of integrity and discretion
• Performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
• Maintain high degree of collaboration & mutual respect in all interactions by incorporating a positive attitude, being supportive in words and actions, embodying the core values of eBay Inc., and communicating appropriately with all levels both within the existing team & anyone outside the direct reporting structure
• Meets or exceeds all published standards measured monthly and YTD.
• Thrives in a team environment, demonstrates a positive attitude, embodies the core values of eBay, Inc.
• Communicates appropriately with all levels of employees, managers and vendors
• Minimum 4 years college degree or equivalent from an accredited college or university with a concentration in a quantitative area
• 2-5 years experience performing analytics
• 1-3 years of HR or client-focused experience is desirable
• Experience performing analytics (forecasting, scheduling, real-time management)
• Ability to analyze complex data and processes, draw meaningful conclusions, and make business recommendations based on the findings
• Ability to spot trends or patterns within data sets, and determine causality from different data sets
• Define data requirements as required
• Strong customer service orientation, with specialized knowledge of Employee Relations processes and policies and company policies and practices
• Excellent problem-solving, inquiry management, investigatory and issue resolution skills
• Proactive and solution focused with an ability to deal effectively with difficult interactions and tough issues
• Thrives in a client-focused environment
• Ability to use technology and multi-task; Strong knowledge of Excel, Access and PowerPoint
• Ability to work independently
• Experience with SQL and SAP is preferred
• Multi-site contact center environment (or comparable work related experience) is desirable.
--
------------------------------------
Varun Reddy Kasturi
SVIT Inc
Business Development Executive
Voice: 646-898-6227 Alt: 347-863-7983
Fax: 516-977-0618
E-mail: varun@svitinc.com || G-mail: varun.svit@gmail.com
URL: www.svitinc.com
--
You received this message because you are subscribed to the Google
Groups "Hotlist-Hotlist" group.
To post to this group, send email to hotlist-hotlist@googlegroups.com
To unsubscribe from this group, send email to
hotlist-hotlist+unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.co.in/group/hotlist-hotlist?hl=en
No comments:
Post a Comment