Please find the job description below and contact me if you have any
questions at lina@tansoncorp.com
Job Title : Programmer Analyst(Cisco UCCE & CVP Architect/Developer)
Location : Northridge, CA
Duration : 06 Months ( Contract)
Pay Range : Negotiable
Cisco UCCE & CVP Architect/Developer Required
Complete Project Description:
"Conducts analysis of systems specifications
"Develops conversion and system implementation plans
"Develops diagrams and flow charts
"Gathers information from system users
"Handles multiple programming and analyst assignments concurrently
"Plans and participates in studies of application systems
"Prepares proposals to reflect costs
"Prepares system and programming documentation
"Supports and services systems
"Trains user personnel in the use of computer systems
"Develops code according to specifications and conducts unit testing
Responsibilities:
•Deploy, configure, script and support Cisco UCCE software [ICM, CVP,
IP-IVR], and third party software, and integrated peripheral systems
•Responsible for the call routing, scripting and configuration of
these applications while working with and interacting with our design
and architecture leads, project management team, Customer Contact
business process owners, developers and testers
•Analyze business requirements to identify risks and design
appropriate solutions
•Assess capabilities/limitations of the applications and technologies;
recommend solutions
•Provide guidance on such issues as Customer Contact systems and
applications performance, scalability, reliability, and security
•Provide input to design specifications related to self-service speech
applications
•Develop IVR / Speech applications using CVP Studio, VXML, and Java
•Integrate to backend enterprise applications and systems such as ERP,
orders processing and billing, web services, databases, fax, CTI, and
reporting
•Provide support for IVR outbound campaigns, site cutovers, and
migration coverage
•Provide support for Cisco UCCE related hardware and software and
develop procedures
•Perform utilization analysis, capacity planning and inventory
management
•Identify single points of failure and high risk areas, develop and
document disaster recovery procedures to mitigate business risks
•Provide documentation and direction to ensure stable and efficient
voice telecommunications operation
•Perform new communications hardware and software product assessments
and present recommendations
•Act as a liaison between contact centers
•Respond to escalated calls as needed to maintain department's
established service levels
•Demonstrate excellent customer service, organizational, communication
and documentation skills
•Troubleshoot and triage problems and escalate resolution with
appropriate vendors
•Need to be available for 24X7 after hours on-call support as
required.
Behavior Characteristics:
"Excellent verbal and written communication skills
"Committed to meeting deadlines
"Ability to accurately estimate work effort
"Ability to work independently and as part of a team
"Ability to learn quickly
Required/Desired skills:
•Certificates of successful completion of pertinent Cisco Advanced
Services Education courses with focus on Unified Communications and
Unified Contact Center
•Strong knowledge in Cisco ICM / IPCC / CVP Enterprise development and
deployment, including scripting, configuration and call routing
•Experience in multi-site customer contact center operations
environments in a consulting or large system administration role and
knowledge of best practices
•Exp w/ Cisco IPCC Enterprise application configuration,
administration, and scripting
•Exp implementing custom reports in WebView using components of ICM/CC
and database tools to generate reporting data
•Knowledge of Cisco Unified CallManager operation, configuration, and
troubleshooting
•5+ yrs exp designing, developing, deploying and maintaining IP-IVR
Speech Applications using the Cisco CVP Studio, W3C Speech Interface
Framework languages of VoiceXML 2.0 and Java development of custom
elements
•Knowledge of Speech Synthesis Markup Language 1.0, Speech Recognition
Grammar Language 1.0, Semantic Interpretation Language 1.0, ECMAScript
262/327 and Call Control XML Language 1.0
•Understanding of Natural Language design and Directed Dialogue design
techniques for speech applications
•Exp w/ voice gateways or H.323, SIP, MGCP
Nice to Have:
•BS in Information Technology, engineering or related discipline
•One of the following technical certifications: CCNA-Voice, CCVP, CCIE
Voice
Please complete the following and send back with your updated resume.
Full Name
Hourly rate:
Day Phone #:
Evening Phone #:
Cell Phone #:
Availability:
Current City/State:
Work Status (US Citizen / Green Card / Others):
If this project does not match your exact skills perhaps you know of
someone with the necessary experience and availability. If so, please
feel free to forward this email at your discretion.
For further details please contact: Lina e-Mail: lina@tansoncorp.com
Tanson is EOE/AA
Tanson Corp. is a Minnesota based Technology Company offering
competitive services in IT consulting and staff augmentation providing
technology staffing, consulting, and project-based services in onsite,
offsite and offshore environments. To view all our positions take a
look at "Careers" at www.tansoncorp.com
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